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Data protection declaration

The data controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws as well as other data protection regulations is:


asknet Solutions AG

Vincenz-Priessnitz-Str. 3
D - 76131 Karlsruhe

Phone: +49 721 – 96458-0
Fax: +49 721 – 96458-99

The asknet Solutions AG data protection officer is:

Markus Strauss
tacticx Consulting GmbH
Walbecker Str. 53
D - 47608 Geldern

1. General information about data processing

1.1. Processing of personal data and its purpose

asknet Solutions AG (hereinafter referred to as “asknet Solutions AG” or “we”) processes users’ personal data only to the extent necessary to provide a functional website and our content and services. When visiting our website, the following data is processed:

  • User’s IP address
  • Browser used (type, version, language)
  • Operating system used
  • Data and time of access to our website
  • Files accessed on our website
  • Websites which the user has accessed from our website
Processing and temporary saving of the IP address is necessary to enable the website to be delivered to the user's computer. Therefore, the user’s IP address must be saved for the duration of the session. The log files contain the IP addresses or other data that makes it possible to identify the user. The data is saved in the log files to ensure the functionality of the websites. The data also serves to optimise our websites, to ensure the security of our information technology systems and to detect and analyse attempts of fraud or attacks. Any processing of personal data is carried out exclusively for the aforementioned purposes and to the extent necessary to achieve these purposes. This data is not used for the purpose of advertisement, customer advice or market research.

1.2. Legal bases for processing personal data

Our users’ personal data is processed regularly with the user’s consent. Cases where prior consent cannot be obtained for real reasons constitute an exception and we are permitted to process the data by legal regulations. Data and log files are stored on the basis of Art. 6 Para. 1 (f) GDPR.

1.3. Deletion of data and storage period

The personal data of the person in question is deleted or blocked by us as soon as the purpose of the storage ceases to apply. In case of data processing for the provision of the websites, the deletion takes place once the respective session has ended. In case of storage of personal data in log files, the deletion takes place after 30 days. Extended storage is possible if the users’ IP addresses are deleted or altered beforehand so it is no longer possible to allocate them to the accessing client.

2. Cookies

We use cookies at several points on our websites. If a user accesses one of our websites, a cookie may be stored on the user's operating system. A cookie contains a characteristic string that enables the unique identification of the browser when you access our website again. The following data is stored and transmitted in the cookies:

  • Language settings
  • Login information.
The purpose of cookies is to allow for the user-friendly design of our websites. Processing personal data using cookies is done based on Art. 6 Para. 1 (f) GDPR. Cookies are stored on the user’s computer and are transmitted to our websites from there. The users can disable or restrict the transmission of cookies by changing the settings on their internet browser. Already stored cookies can be deleted at any time. If cookies are disabled, it is possible that not all functions of our websites can be used to their full extent.

3. Contact form and email contact

There is a contact form available on our website that can be used for making contact electronically. If a user takes up this option, the data he/she enters in the input mask is transmitted to us and stored:

  • First name
  • Surname
  • Email
  • Country
  • Company
  • Phone
  • Inquiry of the interested party in the intended free field.
Additionally, the following data is stored when sending a message:
  • User’s IP address
  • Date and time of registration.
In the run-up to data processing, we obtain the user's consent as part of the sending process. Alternatively, it is possible to make contact via the email address provided. In this case, we store the user’s personal data transmitted via email. The legal basis for processing data is Art. 6 Para. 1 (a) GDPR if the user has given his/her consent. If the personal data is transmitted in the context of sending an email, Art. 6 Para. 1 (f) GDPR constitutes the legal basis. If the email contact is aimed at the conclusion of a contract, the legal basis for processing data is Art. 6 Para. 1 (b) GDPR. The data is exclusively used to process the establishment of contact and subsequent communication. In this context, the data will not be passed on to third parties. The personal data from the input mask of the contact form and the data sent by email is deleted if the respective communication with the user has ended, i.e. as soon as it can be inferred from the circumstances that the facts in question have been finally clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.


The user has the option to revoke his/her consent to process personal data at any time. If the user makes contact with us via email, he/she can object to the storage of his/her personal data. In such a case, the contact request cannot be processed or the communication cannot be pursued. In this case, all personal data stored over the course of establishing contact is deleted.

4. Security

asknet Solutions AG implements technical and organisational safety measures to protect users’ personal data from random or intentional manipulations, loss, destruction or from access by unauthorised persons. Our security measures are subject to continuous improvement in line with technological developments.

5. Data processing when using our shop systems

If you shop in our online shop, we process the following personal data from you in order to be able to carry out your order:

  • Surname, first name
  • Address (billing and delivery address)
  • Email address
  • Phone number
  • Customer number
  • Payment information.
We pass your data on to our partner companies, who support us in the correct fulfilment of the contract, within the scope of what is legally permitted. These companies, for their part, are obliged to comply with the applicable data protection regulation, in particular these companies can exclusively process the data for the fulfilment of their tasks on our behalf and only in accordance with our instructions. Data processing in connection with the ordering process is carried out on the basis of Art. 6 Para 1 (b) GDPR.

6. Rights of the person concerned

If asknet Solutions AG processes your personal data, you are a person concerned in accordance with Art. 4 No. 1 GDPR and have the following rights in relation to asknet Solutions AG:

6.1. Right to information

In accordance with Art. 15 GDPR, you can ask us to confirm whether we will process personal data concerning you. If we process your personal data, you can request the following information from us:

  • the purpose of processing;
  • the categories of your personal data that we are processing;
  • the recipients or categories of recipients to whom we have disclosed or will disclose your personal data;
  • (if possible) the planned time that we will store your personal data for or, if this is not possible, the criteria for determining the storage time;
  • the existence of a right to have your personal data corrected or deleted, a right to have processing restricted by us or a right to object to such processing;
  • the existence of a right of appeal with a supervisory authority;
  • all available information about the origin of the data, if the personal data was not collected from you;
  • the existence of an automated decision-making processes including profiling (Art. 22 Para. 1 and 4 GDPR) and – at least in these cases – significant information about the logic involved as well as the scope and the desired effects of such processing for you.
You are entitled to request information as to whether your personal data is transferred to a third country or to an international organisation. In this context, you can request to be informed about the suitable guarantees in accordance with Art. 46 GDPR in connection with the transfer.

6.2. The right to correction

In accordance with Art. 16 GDPR, you are entitled to request us to correct and/or complete any incorrect personal data concerning you.

6.3. The right to deletion

In accordance with Art. 17 GDPR, you can request that your personal data is deleted immediately. We are obliged to delete your data immediately, if one of the following reasons applies:

  • Your personal data is no longer necessary for the purpose for which it has been collected or otherwise processed.
  • You revoke your consent, on which we base the processing in accordance with Art. 6 Para. 1 (a) GDPR or Art. 9 Para. 2 (a) GDPR, and there is no other legal basis for the processing.
  • You file an objection to processing in accordance with Art. 21 Para. 1 GDPR and there are no overriding legitimate grounds for processing or you file an objection to processing in accordance with Art. 21 Para. 2 GDPR.
  • Your personal data was processed illegally.
  • The deletion of your personal data is to fulfil a legal obligation in accordance with European Union law or a law of the member states to which we are subject.
  • Your personal data was collected in relation to information society services offered in accordance with Art. 8 Para. 1 GDPR.
If we have made your personal data public and we are obliged to delete it in accordance with Art. 17 Para. 1 GDPR, we will take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform those responsible for data processing who process the personal data that you – as the person concerned – have requested the deletion of all links to your personal data or of copies or replications of your personal data. The right to deletion does not exist insofar as processing is necessary:
  • to exercise the right to freedom of expression and information;
  • to fulfil a legal obligation, to which we are subject, or to complete a task, which is in the public interest or in the exercise of local authority, which has been transferred to us;
  • for reasons of public interest in the area of public health (Art. 9 Para. 2 (h) and (i) and Art. 9 Para. 3 GDPR);
  • for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Art. 89 Para. 1 GDPR, insofar as the aforementioned right is likely to make it impossible or seriously impair the attainment of the objectives of such processing, or
  • to assert, exercise or defend legal claims.

6.4. The right to restriction of processing

Under the following prerequisites, you can request the restriction of processing of your personal data, in accordance with Art. 18 GDPR:

  • if you dispute the accuracy of your personal data for a period of time that enables us to check the accuracy of your data;
  • if the processing is illegal and you refuse to delete your personal data and instead request the restriction of use of your personal data;
  • if we no longer need your personal data for the purpose of the processing, but you need it for asserting, exercising or defending legal claims, or
  • if you have entered an objection against the processing in accordance with Art. 21 Para. 1 GDPR and are not yet certain whether our justified reasons outweigh your reasons.
If the processing of your personal data has been restricted, this data may only be processed – apart from being stored – with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal persons or on the grounds of an important public interest of the European Union or a member state. If the restriction of processing has been restricted in accordance with the aforementioned prerequisites, we will inform you about this before the restriction is in place.

6.5. The right to consultation

If you have asserted your right towards us to correct, delete or restrict the processing, we are obliged, in accordance with Art. 19 GDPR, to inform all recipients whose personal data has been disclosed by us about this circumstance, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients.

6.6. The right to data transferability

In accordance with Art. 20 GDPR, you have the right to receive personal data that you have provided us with in a structured, common and machine-readable format. Furthermore, you have the right to transmit this data to another responsible party without obstruction by us, provided that:

  • processing is based on consent (Art. 6 Para. 1 (a) GDPR or Art. 9 Para. 2 (a) GDPR or on a contract in accordance with Art. 6 Para. 1 (b) GDPR and
  • processing is carried out using automated methods.
In exercising this right, you also have the right to have your personal data being transferred directly by us to another responsible party, insofar as this is technically feasible. The freedoms and rights of other parties shall not be affected by this. The right to data transferability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority which has been entrusted to us.

6.7. The right to object

In accordance with Art. 21 GDPR, you have the right to object at any time to the processing of your personal data on the basis of Art. 6 Para. 1 (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will not subsequently process your personal data unless we can prove compelling reasons worthy of protection for our processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

6.8. The right to revoke the data protection declaration of consent

You have the right to revoke your data protection declaration of consent to us at any time. The revocation of consent does not affect the legality of the processing that has taken place on the basis of the consent until revocation.

6.9. Automated decision in individual cases including profiling

In accordance with Art. 22 GDPR you have the right not to be subject to a decision based exclusively on automated processing – including profiling – which has a legal effect against you or significantly affects you in a similar manner. This does not apply, if the decision:

  • to conclude or execute a contract between you and us is necessary,
  • is admissible under European Union or member state law to which we are subject and where such law contains appropriate measures to safeguard your rights and freedoms and your legitimate interests or
  • is taken with your express consent.

6.10. The right to complain to a supervisory authority

Irrespective of any other administrative or legal remedy, you have the right to complain to a supervisory authority, in particular in the member state where you are a resident, work or suspected of having infringed the GDPR, if you believe that the processing of your personal data by us is contrary to it.

7. Responsibility for contents and information

Our websites include links to internet offers from external providers. The contents of the internet offer from external providers were carefully checked by us when setting the link as to whether they violate applicable laws under civil or criminal law. However, it cannot be ruled out that these contents are subsequently changed by the respective providers. If you are of the opinion that linked external sites violate applicable law or have other inappropriate content, please inform us about this. We will follow up on your information and remove the external links if necessary. We are not responsible for the contents and availability of the linked external internet sites.

8. Inclusion and validity of the data protection declaration

By using our website, you consent to the data processing described above. This data protection declaration only applies for the content of asknet Solutions AG. Other data protection and data security regulations apply for the linked external contents. You can find out who is responsible for these offers in the respective imprint. Due to the further development of our websites or the implementation of new technologies, it may become necessary to change this data protection declaration. We therefore reserve the right to change this data protection declaration at any time with effect for the future. The version available at the time of your visit to the website always applies.

9. Webtracking

Adobe Analytics

This website uses Adobe Analytics, a web analytics service provided by Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics uses “cookies”, which are text files placed on your computer, in order to help the website to analyze overall traffic patterns through our website. By transmitting the information generated by the cookie about the use of the website to Adobe, setting ensures that IP address is anonymized before geo-localization and will be replaced by a generic IP address before storage. On behalf of the website provider, Adobe will use this information for the evaluation of your use of the website, compiling reports on website activity for website operators, and in order to provide other services relating to website activity and use of the Internet to the website provider. Adobe will not associate your IP address with any other data held by Adobe. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do, you may not be able to use the full functionality of the website. Furthermore, you can prevent Adobe’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.

Bing Universal Event Tracking (UET)

On our Web page, we will collect and save data using technologies of Bing Ads, creating user profiles with pseudonyms. This is a service of Microsoft Corporation, one Microsoft way, Redmond, WA 98052-6399, USA. This service allows us to track the activities of users on our website, when they reach us from advertisers from the Bing Ads network. This way of reaching us will create a cookie on your computer. We have integrated a Bing UET-Tag in our website. This is a code that in connection with the cookie will save some non-personal data about the usage of our site. This includes e.g. the time spent on the site, which areas of the website have been used, from which advertiser the user was referred to us. Data concerning you identity will not be saved.

The information collected are transferred to servers of Microsoft in the United States and saved there for a maximum time of up to 180 days. You can prevent the acquisition of the cookie generated data relating to your usage of the site, as well as the processing of these data by disabling the setting of cookies. As a result, the functionality of the site could eventually be restricted. Furthermore, Microsoft can track your usage patterns across several of your electronic devices by so-called cross-device tracking and will be able to display personalized advertising on Microsoft Web pages and apps you will be using. You can disable this feature under For more information about Bing analytics services, visit the Bing Ads Web site For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.

CJ Affiliate by Conversant

This website uses the affiliate program of CJ Affiliate, a Conversant Group company. We use cookies on our website for the correct recording of sales and / or leads. Cookies are small text files that your computer saves when you visit a website. These cookies do not store any personal data. In fact, only the identification number of the mediating partner as well as the reference number of the advertised material clicked on by the website visitor is recorded. This information is required for payment processing between the website operator and the advertiser. When a transaction is completed, the partner identification number serves to allocate the commission to be paid to the intermediary partner.

You can prevent the registration under this program by clicking here. For more information about Terms of Use and Privacy, please see Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.


This website uses etracker technology ( to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID and can be aggregated to a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services. Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics.

Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking). Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.

Google Remarketing

This site uses the remarketing feature of Google Inc. ("Google"). This function is used to present interest-based advertisements within the Google advertising network. The site visitor's browser stores so called "cookies", text files that are stored locally on your computer and will allow recognizing the visitor when opening web sites that are affiliated to Google's advertising network. These pages can then present advertisements, referring to content the visitor has previously pulled up on sites using the Google remarketing. According to their own statement Google collects no personal data during this process.

If you do not want the function of remarketing by Google, you can disable it by making the appropriate settings under Alternatively, you can disable the usage of cookies for interest-based advertising on the advertising network initiative by following the instructions at Please find further information about Google remarketing and the Google Privacy Policy at: Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.

Internet-specific Data Processing “SnowPlow”

We employ web-tracking solutions from SnowPlow Analytics Limited, d 32-38 Scrutton Street, London, Great Britain ("SnowPlow"). We use the data that is gathered with help from SnowPlow exclusively for statistical aims. In this case, we also add a cookie to your browser, so that a returning user can be recognised as such. The SnowPlow cookie contains a date and a randomly generated number that cannot be traced back ("Hash") as well as the number of the current session;

In the case of each access request, the following data is transmitted to SnowPlow and saved:

Current timestamp;

URL of the target page ("Target URL") and URL of the internet page from which you were referred ("Referrer URL");

Content of the cookie;

IP address, which is anonymised by the SnowPlow server, and the port of the browser;

Name, version, language of the browser and the operating system, as this is communicated from the browser of the website user (i.e., you);

Throughout this procedure, we do not receive any personal data regarding you: we receive only statistical information about the use of this website. We only use this information in order to constantly improve this website and to offer you a more convenient user experience. Based on statistical intelligence regarding browser type and operating system, we can also optimise our web design.

SnowPlow is an open-source tracking solution, which is managed by SnowPlow Analytics Ltd., EC2A 4RQ London, UK. The version of SnowPlow that we employ uses a tracking pixel and a cookie, allowing us to monitor how many visitors this website receives, when these visitors visit the website and how often, which of our pages are viewed in which order, as well as which browsers and operating systems these visitors use. If you make a purchase, we learn the value of the shopping basket in Euros (we do not, however, learn what was purchased) and can attribute the individual transaction to your anonymous tracking profile.

The tracking pixel used by us to obtain this data is loaded by our tracking server when you visit this website. The data gathered is saved in a so-called tracking session together with an anonymous user identifier (unique Hash made up of your browser characteristics and the current time). We also use an in-house development, which deposits a separate, anonymous user identifier in the local storage of your browser. The acquisition and processing of data always takes place with no personal reference. In particular, we do not save any complete IP addresses.

If you do not agree to the saving and use of your usage data by SnowPlow, as described above, you can declare your objection to the acquisition of data that takes place via these web analysis measures. To do this, please click here.


Other service providers


On our website, we use the Freshdesk CRM tool, a service of Freshworks Inc, 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA. We use Freshdesk to process customer enquiries and to provide an FAQ area for customers. The data you enter will be transmitted to Freshworks. We have entered into an order processing contract with Freshworks with the corresponding organizational and technical measures for data protection. For further information about data protection at Freshdesk, please visit Freshworks Privacy Notice. We use Freshdesk to process your requests quickly and efficiently. This represents a legitimate interest within the meaning of Art. 6 Para. 1 letter f GDPR.


Last updated: December 2020